Display based on the Specified Commercial Transactions Law

Description based on Specified Commercial Transactions Law

1.Company name

JENA


3. Sales price

Products will be sold at the product price (displayed price) displayed on this site. However, if the price displayed on this site at the time of your order confirmation and the price displayed on our site at the time of our billing do not match, as a general rule, the product price will be the price displayed at the time of your order confirmation.

4.Product delivery time

The period from when the customer confirms the order for the product to when we ship the product plus the number of days required for delivery is the number of days it takes for the product to arrive at the customer's hand, that is, the delivery time of the product. It becomes. It takes 4 to 20 business days from the time you purchase the product to delivery, but it may take longer depending on the production situation. If delivery is delayed due to product shortages, our customer support will contact you. Thank you for your understanding.

5.About returns and exchanges

①About product cancellation

We do not accept any changes, additions, or cancellations to products after the order is completed (after payment is confirmed).

① Regarding product returns and exchanges

If there is an initial defect, if the product is found to be defective, or if you receive a product that is different from what you ordered, you can request a replacement or refund directly from the selling brand. The above-mentioned response will be handled by customer support, so please contact us using the inquiry form. Regarding the above items, it is mandatory to respond within 3 days from the day you receive the product. Thank you for your understanding. In addition, as a general rule, we do not accept returns or exchanges due to customer convenience. We appreciate your understanding and cooperation.