terms of service
1. Returns and exchanges of products will only be accepted if any of the following apply.
(1) If there is a defect in the product
(2) If a product that differs from your order arrives
(3) In the case of products damaged during shipping
2. Notwithstanding the provisions of the preceding paragraph, we will not be able to accept returns or exchanges of products if any of the following apply.
(1) If 7 days have passed since the product arrived
(2) If there is any evidence that the item has been used, tried on, or cleaned (including cases where there are wrinkles, wrinkles, scratches, odor, etc.)
(3) If the condition of the product (including, but not limited to, the box and product accessories) at the time of return is damaged, soiled, lost, etc. compared to when it was delivered.
(4) If we cannot confirm that the product was purchased at LUXENT OFFICIAL ONLINE STORE
(5) If the delivery note is lost
(6) If the product tag/label is cut off or lost.
(7) If the package is opened for a product where the package is part of the product.
(8) Hygiene products such as underwear, swimwear, cosmetics, lucky bags, sale products, outlet products, and reserved products.
Returns and Exchanges We generally do not accept returns or exchanges of products purchased on our website.
However, in the case of some initial defects, it is possible to request a replacement or refund directly from the brand that sells the product. Our company will take care of the above.
Regarding the above items, it is mandatory to respond within 3 days from the day you receive the product. Thank you for your understanding.
In addition, if you paid by credit card for a refund, the refund will be processed via our system (Shopify.Japan), so the refund will take 10 to 14 business days. If you paid at a convenience store, please let us know where the payment should be made and we will process your refund on the next business day.
It will take approximately 4 to 60 days from the date of purchase for the product to be shipped. *.Purchase date = payment confirmation date. It is not the order date. Additionally, there are no additional charges for shipping to Hokkaido, Okinawa, or some other remote islands.
Please note that you cannot select the delivery company or delivery time. Redelivery If the purchased product is returned to our warehouse due to customer circumstances (if the address entered at the time of purchase is incorrect, the address has changed due to moving, the recipient is not present, etc.) Please note that the cost of redelivery will be borne by the customer. *We will deliver by cash on delivery.
Customs duty/consumption tax All prices listed on the website include customs duty, etc. There will be no price changes or additional taxes upon delivery.
Precautions when purchasing Customers may purchase products for personal use only and may not use purchased products for commercial purposes. By completing your order, you acknowledge that you are purchasing the product for personal use only and not for commercial use. We reserve the right to refuse your order for any reason without prior explanation.
Usage environment of this site
Please use the standard browser.
How to use the site
We reserve the right to correct any errors or defects. These Terms may be changed or updated without prior notice.
Our site uses industry standard SSL encryption technology. SSL (Secure Sockets Layer) is a protocol developed to securely transmit personal information over the Internet. SSL uses private keys to encrypt data, such as credit card information, to prevent it from being read while being transferred over the Internet.
We will treat your personal information as personal and confidential, unless disclosure is necessary to satisfy any applicable law, regulation, legal process or legally enforceable request. , we will not disclose the information to third parties. Your information is encrypted and protected using SSL (Secure Socket Layer) software.